Refund policy

Right of withdrawal



You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.



To exercise your right of withdrawal, you must inform us (rooem GmbH, Barer Straße 50a, 80799 Munich, Germany, hello@rooem.com, phone: 089 / 96086794) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. You can also register the revocation via our contact form.



To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.




Consequences of the revocation



If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.



You must return the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract to us or to

rooem GmbH
At the Moosfeld 26
81829 Munich

or to hand over the goods. The deadline is met if you send the goods before the end of the period of fourteen days.



The direct costs of returning the goods, you bear yourself. In the case of a return from Germany, we can send you the required number of return labels. You will bear the cost of the return labels yourself. These will be charged with the refund.

By entering into a contract for the purchase of return labels, you agree that the service will be provided prior to the expiration of the withdrawal period stated above, and confirm your knowledge that by agreeing to this, you will lose your right of withdrawal upon commencement of the execution of the contract.



You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.



Sample cancellation form



(If you want to revoke the contract, please fill out this form and send it back).



- To rooem GmbH, Barer Straße 50a, 80799 Munich, Germany, hello@rooem.com



- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)



- Ordered on (*)/received on (*)



- Name of the consumer(s)



- Address of the consumer(s)



- Signature of consumer(s) (only in case of paper communication)



- Date(s)



(*) Delete where not applicable.



Special instructions

If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).



If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.





Cancellation policy [https://shop.trustedshops.com/de/rechtstexte/] created with the Trusted Shops [https://shop.trustedshops.com/de/] legal text editor in cooperation with FÖHLISCH Recht